Is your business still using a PBX phone system? If so, you’re not alone.

According to a survey by Hanover Research, nearly 50% of SMBs plan to adopt a new business phone system in the near future, with 86% of them planning to do so within the next three years. 64% cited old or outdated voice equipment as the primary reason.

If you’re still relying on a traditional PBX for your business’ communication and collaboration, it could be holding you back. Here’s how:

1. A PBX system is costly to upgrade
If your PBX is ageing and in need of an upgrade, it can be expensive to replace and install. The ongoing cost of maintenance can also be a considerable financial burden. Plus, with a traditional PBX, the cost of your telephony is a capital expense rather than an ongoing operational expense, which can be harder to manage in terms of cash flow.

2. You’re paying separately for teleconferencing
As a traditional PBX system has no teleconferencing facilities, it’s likely you’re also paying a separate third party to provide teleconferencing services, which can be costly. By comparison, a cloud-based PBX solution can incorporate video, screen-sharing facilities, conference calling and instant messaging in the one, easy to manage solution.

3. Traditional PBX can be difficult to maintain
If your traditional phone system is faulty, you either need to repair it internally, or wait for your provider to visit your office and make the required repairs. This process can be time-consuming, ineffective, and result in unnecessary downtime for your business. By switching to a managed cloud-based PBX, however, you receive ongoing support and maintenance to ensure your solution stays operational around the clock.

4. Limited communication and collaboration potential
While a traditional PBX system enables your people to make and receive calls from a fixed line, it’s limited in terms of its potential to help your people effectively communicate and collaborate. For this reason, more and more businesses are turning to cloud-based PBX systems, which integrate a raft of collaboration features in the one, streamlined solution.

5. Lack of mobility
One of the main limitations of a traditional PBX system is that you are tied to a fixed location. Your people can’t make or receive calls using the system unless they are at their desks, and they can also only use their landline – not their mobile, PC or mobile device. As the notion of the mobile workforce becomes a firm reality, businesses are needing to upgrade their telephony to ensure it meets employees’ expectations regarding mobile connectivity.

6. Lack of scalability
Another major limitation of a traditional PBX system is its lack of scalability. When your system is on-premise, moving is a headache and can be potentially costly. With a cloud-based PBX system, however, you can move your telephony to any location that has an internet connection, and can also simply scale your infrastructure up or down depending on need.

Want to learn more about cloud PBX solutions?

If you’re interested in finding out how your business could evolve its information and communications technology, talk to us. We have over a decade of experience with Microsoft Unified Communications, and we are one of the first Microsoft partners in Western Australia to be on the Global Skype Operations Framework.

To learn more, give us a call on 1300 307 710 or email

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