Regardless of the size of your business, or the sector in which you operate, efficiency is essential. To achieve the best results, your people need tools to help them work as productively and effectively as possible.

In achieving this, your choice of information and communications technology (ICT) plays a vital role. Today, traditional PBX systems can be cumbersome, expensive and very limited in their scope – compared with cloud-based PBX systems, which offer a raft of innovative features and cost savings.

With a cloud-based PBX solution, you can combine all of your communication and collaboration services into the one, easy to manage, digital solution. This includes video, screen-sharing, conference calls and instant messaging. Your people can make, receive and transfer calls anywhere, anytime, with anyone. Plus, you can outsource management of your entire solution to an experienced third-party provider such as Zetta, for ultimate convenience and peace of mind.

Microsoft Skype for Business Partner

How can you cut costs and save time with a cloud voice solution?

Investing in a more mobile, flexible telephony solution can help you save time and money in several ways:

Greater staff retention

By providing your employees with modern, digital communication features such as in Skype for Business (part of Zetta’s Managed Cloud Voice solution), you can enable far more flexible ways of working – and are far more likely to increase staff retention rates and the likelihood of them staying with you long-term. In a 2006 employee survey, PwC found that employees who were offered the ability to work from home were 48% more likely to rate their job satisfaction as 10/10.

This is particularly the case when it comes to attracting younger generations who have grown up with digital technology. By 2020, the workforce will be comprised of five different generations, and by 2025 this will include 70% millennials.
By implementing a cloud-based communication solution, you can give your people the tools and support they need to work effectively from any location.

Enhanced collaboration

By enabling your people to collaborate easily from a range of devices, you can also hasten the speed with which you can respond to customers, and provide superior results overall.

Lower costs

When you switch to a digital, cloud-based telephony system, you are no longer paying for bloated bills from a single provider. With Cloud PBX, you don’t need a separate phone system as your users get all the calling features they need via the cloud, and your IT administrators can use the Office 365 administrator portal to manage users’ communications.

Lower risks

In today’s fast-paced world, downtime simply isn’t an option. Yet if your dated PBX system fails, your whole telephony system can fail – which can leave a dent in your business performance. By moving to a cloud-based system, you can enjoy the security and confidence that comes with knowing your system will be operational around the clock.

Ease of maintenance

If you invest in a managed voice solution, you can also leave all of the ongoing management and maintenance of your solution to a third party expert such as Zetta – freeing up your internal staff to focus on wider or more strategic issues.

How can Zetta help improve your communication?

If you’re interested in finding out how your business could evolve its information and communications technology, talk to us. We have over a decade of experience with Microsoft Unified Communications, and we are one of the first Microsoft partners in Western Australia to be on the Global Skype Operations Framework.

To learn more, give us a call on 1300 307 710 or email