Today, your employees expect to be more mobile, and to work in more flexible ways, than ever before.

The global mobile workforce is set to increase to 1.87 billion people, or 42.5% of the global workforce, in 2022 – up from 38.8% in 2016.[1]

American market research business, International Data Corporation, has forecast that by 2020, 72.3% of the US workforce will work from a mobile location.[2] And more and more, it’s becoming commonplace to evaluate and measure employees by their output and activity rather than the hours they spend in the office.

To keep pace with this transition, you need to provide your people with tools and technology to help them complete tasks, as well as communicate and collaborate anytime – even when they’re out of the office. Importantly, you need to do so cost-effectively, in a way that keeps costs down and increases overall efficiencies for your business.

In enabling a more mobile workforce, your choice of information and communications technology (ICT) is crucial. If you’re still relying on a traditional PBX phone system, you could be missing a vital opportunity to provide your employees with improved connectivity, mobility, and efficiency.

By switching to a more innovative and contemporary ICT solution – such as Zetta’s Managed Cloud Voice solution, you can lower your costs, simplify your ongoing maintenance, and provide your people with the mobility and flexibility they need.

How to tell if your telephony isn’t keeping up

Like all technology, your telephony system requires regular updates in order to stay current. However, regardless of the size of your business, updating your telephony infrastructure can seem like a difficult prospect. It can be hard to determine what the exact issues are, and how they are impacting your overall efficiency and flexibility.

When it comes to evaluating the effectiveness of your current telephony system, here are four key questions to ask:

1. Is your current system on-premises, in the cloud, or both?

 Today, more and more businesses are moving some, or all, of their ICT to the cloud. If your system is still entirely on-premise, it means your people need to rely on shared outside lines for making and receiving external phone calls. While this is effective to an extent, it means your people can’t use your phone system to communicate when they are out of the office – or even simply away from their desks. With a traditional on-premises system, you’re also paying for your ICT up-front and as a fixed cost, rather than month-by-month. By switching to a cloud-based system (or even a hybrid cloud-based system), you can open up all kinds of new communication channels, and can also save money by switching your investment from a capital expense to an operating expense.

2. Is your ICT system effectively consolidated?

 In the past, most businesses purchased and managed their telephony quite separately from their teleconferencing and instant messaging. If you’re still relying on disparate systems, you could be paying far more than you need to.

With a consolidated system such as Zetta’s Managed Cloud Voice, however, you can bring everything together in the one, cost-effective solution: video calls, screen-sharing, conference calls and instant messaging.

3. How are you managing your ICT maintenance?

 If you’re still managing your telephony internally, you could be tying up your internal resources unnecessarily. Or, if you’re tied to a single provider, you could be experiencing delays (and extra costs) to get issues resolved. When you switch to a cloud-based solution, such as Zetta Managed Cloud Voice, you can engage Zetta to manage everything on your behalf, minimising risk and ensuring your systems remain operational, around the clock.

4. Are you locked into a single provider for teleconferencing?

 If you have a dated PBX system, it’s likely you will also use a third party to provide you with teleconferencing facilities. This means potentially bloated monthly invoices for stand-alone conference call services. By switching to a consolidated cloud-based solution, you can simply pay for your teleconferencing by the month, as you need it.

How can Zetta help improve your communication?

If you’re interested in finding out how your business could evolve its information and communications technology, talk to us. We have over a decade of experience with Microsoft Unified Communications, and we are one of the first Microsoft partners in Western Australia to be on the Global Skype Operations Framework.

To learn more, give us a call on 1300 307 710 or email