More than just IT Assistance
Zetta Service Desk is a centralised service desk acting as a single point of contact for ownership and management for the range of IT enquiries and incidents. The Service desk provides Level 1 technical support and incident triage.
Our engineers are ITIL certified and are maintain experience in a broad range of technical areas in order to increase to the rate of resolution and therefore customer satisfaction. To meet Service Desk requirements for specific customers we brief and continually train our engineers to intimately understand the customers ICT environment and business drivers.