About the Client
Our client is a leading financial services provider specialising in customer-focused debt management solutions. To support its operations, a reliable, cost-effective, and scalable IT infrastructure was essential.
The Challenge
The clients IT infrastructure had reached the end of its lifecycle, creating several operational and financial challenges. Upgrading or expanding capacity was costly. Disaster recovery (DR) capabilities were insufficient. Their existing Managed Service Provider (MSP) engagement lacked flexibility. Additionally, siloed support teams led to inefficient communication and problem resolution.
Our Solution
To modernise the clients IT environment and address these challenges, we implemented several key strategic initiatives:
- Upgrading to a high-performance Dell infrastructure, to revitalise their hardware environment, ensuring scalability and long-term efficiency.
- Transitioning to an adaptable APEX commercial agreement, reducing financial constraints and aligning IT costs with business needs.
- Establishing a routine for regular DR failover testing to improve system resilience and establish confidence in recovery capabilities.
- Focusing on delivering value, ensuring every action aligned with business objectives, providing tangible benefits and optimising costs.
- Integrating support teams to eliminate operational silos by promoting a ‘one team’ culture, fostering open collaboration and collaborative problem solving.
The Outcome
The transformation resulted in significant improvements in IT performance, cost efficiency, and overall business operations.
- The new infrastructure ensured high availability, reducing downtime, and improving business continuity.
- Strategic investments in Dell infrastructure and APEX model, significantly lowered overall infrastructure expenses.
- Regular DR testing strengthened the company’s ability to recover from disruptions and instilled confidence in their ability to recover from potential disasters.
- Improved IT performance and cost savings led to increased confidence and approval from senior leadership with the services and solutions provided.
- The establishment of open communications, eliminated silos, streamlining the support process and enhanced service delivery.
The client achieved modern, resilient, and cost-effective IT environment, supporting both immediate operational needs and long-term business growth.
