Services / Zetta Essentials
MANAGED SERVICES — ESSENTIAL TIER
Avoid unpredictable bills while keeping online systems safe, free from glitches, and perfectly matched to your needs.
Introducing the proactive, all-inclusive managed IT services for small businesses from Zetta. We deliver fast 24/7 support with a dedicated team of Perth-based engineers, offering 20+ years of local WA experience and full ISO 9001/27001 certification.
Local WA team
Since 2004
30-min critical response
Flat monthly pricing
ALL INCLUSIVE
per user
per month*
✓
No lock-in hardware surprises
✓
Quarterly true-up billing
✓
17 service areas covered
MICROSOFT
FORTINET
ENTRA ID
DEFENDER
ESSENTIAL EIGHT
WHY IT’S DIFFERENT
Most small businesses manage IT reactively, fixing problems when they’ve already put a hole in the day. Bills can be unpredictable, and larger issues left unresolved.
Zetta’s Essentials Tier is the comprehensive solution to this ‘break-fix’ approach. Built around the five basic pillars of small business managed IT. It has everything covered for one flat monthly fee.
Keep You Running
Proactive monitoring spots and fixes IT issues long before you’d ever notice them, so downtime stops eating into the work that actually grows your business.
Keep You Secure
Our 24/7 cybersecurity operations centre (SOC) watches your systems and shuts down threats around the clock, not just during business hours.
Keep You Connected
We set up Microsoft 365 properly and show you the time-saving automations most businesses pay for but never use.
Keep You Supported
One number and Zetta’s IT support Perth-based engineers every time, with critical issues resolved in 30 minutes, on time and on budget.
Keep You Informed
Quarterly reviews, plain-English reporting and annual IT roadmaps are all part of our small business managed IT services, so you always know what you’re paying for and why it matters.
FULL INCLUSIONS
17 service areas. One flat monthly fee. Each small business IT support service is listed in the grid below, so you can see exactly what’s covered by the Essentials Tier. Fast, reliable small business managed IT. No surprises.
01
Device management
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All devices kept updated and secure
Failing hardware caught early
Windows, macOS, iOS & Android managed 24/7
02
Server & Infrastructure
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On-premise & Azure server management
Continuous performance monitoring
Monthly infrastructure health checks
03
Network Management
Modems, routers & switches managed
Firewall configuration & threat checks
Secure VPN for remote & multi-site teams
04
Backup & Recovery
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Daily automated backups
Backups personally monitored
Full recovery test every year
05
Security Management
24/7 SOC monitoring
Microsoft Defender threat detection
—
Email phishing & impersonation protection
Monthly security reports
06
Identity & Access
Onboarding & offboarding controls
Multi-factor authentication
Same-day personnel changes
Monthly access reviews
07–08
Compliance + Email
—
Essential Eight maturity support
Data retention & M365 compliance tools
Microsoft 365 Exchange administration
Spam filtering & DMARC/DKIM protection
09–10
Teams & SharePoint
Microsoft Teams setup & governance
SharePoint & OneDrive administration
Permissions & version control
Quarterly health check
11–17
Service Desk + Strategy
Local Perth service desk, 30-min critical response
Structured change management
Quarterly business reviews
Annual IT roadmap & strategic planning
Monthly SLA & system health reporting
Vendor management & documentation
Your monthly fee covers Business As Usual IT support and excludes hardware and software licensing (e.g. M365). Office moves, server migrations and new site rollouts are quoted as separate projects outside the Essentials tier.
SERVICE LEVEL AGREEMENT
Our SLA isn’t just small print; it’s a cast iron commitment to every client. When your business is down, we respond within 30-minutes. Guaranteed.
In the background, 24/7 SOC monitoring is constantly checking your system for security threats, like data breaches, malware, and suspicious activity, even outside regular business hours.
PRIORITY
DEFINITION
RESPONSE TIME
Critical
Business Down / Server Down
30 minutes
Major Impact / VIP User
1 hour
Standard Issue / Single User
✓
24/7 SOC monitoring runs in the background even outside business hours
LOCAL. WA. IT PARTNER.
And when something does go wrong, you’ll be speaking to the same engineers who set up your environment, not some remote help desk far away. Zetta brings local expertise and accountability, a fully WA-owned and trusted IT service provider since 2004.
✓
WA owned and operated since 2004 — your data stays in Australia
✓
Fair and transparent pricing. No hidden costs or lock-in surprises.
✓
We offer local engineers, local accountability. The same friendly faces everytime.
GETTING STARTED
Getting started with Zetta is easy. We handle the heavy lifting so you don’t have to worry about disruptions to your team. Transition is managed with minimal interruption to regular operations, and you’re fully onboarded within 30 days.
IT Assessment
An IT assessment provides a full audit of your existing system so we can identify any important fixes or quick wins that will save you time and money. No obligation, no hard sell. Just honest and practical advice from a team that’s been providing managed IT services for small businesses since 2004.
Tailored Proposal
We’ll deliver a detailed proposal for managed IT with a clear scope, flat monthly cost, and onboarding timeline to suit your business. You’ll know exactly what you’re getting for your money.
Smooth Transition
When you sign, our IT support Perth team handles knowledge transfer, documentation and everything we need to manage your IT environment. Qualified engineers ensure a smooth transition with minimal disruption to normal operations.
Ongoing Partnership
This is a genuine partnership, not some set-and-forget contract. Proactive system management, quarterly reviews, and strategic roadmaps are included to help you avoid risk and navigate change efficiently. With 24/7 threat monitoring and help desk support, it’s all part of our ongoing commitment to your team.
Business owner of local travel company · Perth, WA
Quarterly true-up billing. No lock-in contracts. Scales with your headcount.
ESSENTIAL TIER · ALL INCLUSIVE
✓
Endpoint management
✓
✓
Network management
✓
✓
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*Excludes hardware, M365 licensing & project work. After-hours call-outs may incur additional fees. Max 1 server per 5 users.
GOT QUESTIONS
Here are actual answers to some of the most common questions about managed IT from Perth small business owners. If your question isn’t here, get in touch with us today. We’re more than happy to talk about our service.
‘Business as Usual’ (BAU) means we cover everything that’s required to keep your existing IT systems running day-to-day, so costs stay predictable, and your business stays operational.
Major changes like office moves, server migrations, new site rollouts, etc. are scoped and quoted as separate projects.
The flat monthly $95 per user rate covers all 17 Perth service areas listed in our service guide. Headcount and billing are adjusted once per quarter; no mid-month surprises.
Hardware, software licensing (like M365), and project work sit outside the flat fee agreement.
We use quarterly true-up billing. Your headcount is counted once per quarter, and the invoice is adjusted at that point. If you need to leave, 30 days’ notice is all that’s required. No lock-in penalty.
No. The Essential Tier runs on 30 days’ notice. We’d rather earn your business every month than lock you into something that’s not working for you.
Hardware, software licensing (including M365 subscriptions), and project work (such as office moves or server migrations) are not included in the Essentials Tier. We’re upfront about this because we’d rather you’re fully aware of how our service tiers work before you sign.
Completely different. ‘Break-fix’ means paying a call-out fee whenever something goes wrong. With Managed IT, a flat monthly rate replaces these unpredictable bills. We’re monitoring your environment proactively, catching problems before they can cause trouble.
Yes. Our service desk operates on a remote-first resolution model, which works well for teams spread across multiple locations. For regional WA, get in touch with us, and we’ll give you an honest assessment of what onsite support looks like for your location.
