What the EA to CSP Shift Means for You (and How Zetta Can Help)
Microsoft is changing the way organisations buy and manage their software and cloud services. If you’re currently on an Enterprise Agreement (EA), you may have already been tapped on the shoulder to consider moving to the Cloud Solution Provider (CSP) or MCA-E program. While the change may seem sudden, it’s part of a broader shift by Microsoft to modernise how customers engage with its services — and Zetta is here to help you navigate it.
Why is Microsoft Moving EA Customers to CSP?
Historically, Microsoft’s EA has been the go-to licensing model for larger organisations needing volume licensing for on-premises software and cloud services. It’s commitment-based, locked in for three years, and often complex to manage.
Now, Microsoft is actively encouraging some customers to transition to CSP — even those who might not have expected it. Programs like “CSP Acceleration” show that Microsoft is doubling down on its partner-led model. And it’s no longer just about company size — other factors like support requirements, cloud maturity, and future growth are coming into play.
The CSP model is designed to be more agile, more customer-friendly, and more partner-driven. Which is great — if you have the right partner.
What Is the CSP Model?
CSP (Cloud Solution Provider) is a licensing and service model that lets organisations buy Microsoft cloud services — like Microsoft 365 and Azure — through certified partners.
Instead of dealing directly with Microsoft, your CSP partner becomes your first point of contact. They handle billing, support, licensing advice, and often layer in additional services to help you get the most value from your investment.
But here’s the catch: not all CSPs are created equal.
What You Really Get with the Right CSP Partner
A CSP isn’t just a reseller. They’re meant to be an extension of your IT team — proactive, responsive, and strategic.
When you partner with Zetta, you’re not just getting a licensing channel — you’re gaining:
- Clear guidance on whether CSP is right for your needs
- A local, experienced team who understand the nuances of Microsoft licensing
- Ongoing support, not just during onboarding
- Strategic procurement advice to align software licensing with your IT roadmap
- Integrated managed services, should you need support beyond licensing
Our procurement services are designed to remove complexity and risk from technology procurement. We help you make informed decisions and ensure you don’t just buy licences — you buy access to the technology you need to support your business growth.
Benefits of Moving from EA to CSP
Here’s why the CSP model is gaining traction:
- More Flexible Billing – Unlike the fixed 3-year EA terms, CSP offers monthly or annual options — often with the ability to scale up or down as needed.
- Simplified Management – One point of contact for support, billing, and advice. No more contract negotiations, multi-year forecasts or true ups.
- Better Alignment with Cloud Strategies – CSP is built for businesses that want to move fast, optimise licensing, and adjust based on real needs.
- Access to Partner Expertise – With Zetta, you gain access to licensing specialists, cloud engineers, and local support — all under one roof.
What’s Changing and When?
As of January 2025, Microsoft will begin notifying customers whose Enterprise Agreements (EA) are no longer eligible for renewal.
If you receive this notification, you’ll need to decide between two options:
- Microsoft Customer Agreement for Enterprise (MCA-E) – a direct licensing arrangement with Microsoft
- Cloud Solution Provider (CSP) – a partner-led model offering more support and flexibility
Key Recommendations:
- Assess Your Needs – Decide whether a self-managed model (MCA-E) or a supported CSP model is better aligned with your IT strategy and internal capabilities.
- Plan Early – Engage with Microsoft or a trusted CSP partner (like Zetta) well before your EA expiry to avoid disruption.
- Review Costs and Discounts – Be aware that MCA-E may not include the same discounts previously available under EA, so your overall cost may change. CSP pricing, while potentially more flexible, also varies based on partner support levels.
What Should You Do Next?
If you’re being encouraged (or told) to shift from EA to CSP, don’t rush the decision — and don’t just look for the cheapest provider. The right partner can:
- Map your current EA structure to a CSP equivalent
- Highlight opportunities for cost savings or service improvement
- Ensure your transition is smooth, secure, and future-proof
- Offer ongoing guidance as Microsoft evolves its services
Let’s Talk About Your Microsoft Licensing
Navigating the changes to Microsoft Licensing can be tricky – but you don’t have to do it alone. Whether you’re a local government, enterprise, or mid-sized business, our team can help you understand what Microsoft’s changes mean for you — and what to do next.
Need clarity or advice? Let’s talk
