Traditional telephony is where companies invest in expensive on-site systems to manage their calls, fax machines, and other phone line needs, all while using a single incoming phone connection. While this system has served businesses well for years, it is being gradually replaced by cloud based systems like Cloud PBX. If your business is considering the switch, it’s important to understand some of the common issues faced by traditional telephony systems.
1. Lack of Modern Features
Traditional telephony systems do not offer modern user functionality such as, integration with Microsoft Office, device mobility, user configurable simultaneous ring and forwarding options. With our Managed Cloud Voice Service, built on the powerful and feature-rich Skype for Business Cloud PBX, your workforce is connected in real time, collaborating across Office applications they use every day, enabling your people to work more effectively.
2. High Maintenance Costs
Traditional telephony systems are expensive to maintain, the skills required to manage and maintain these systems are unique and costly. With Managed Cloud Voice the software maintenance is included in our service, and all upgrade costs are included in the monthly per-user subscription costs. Gone are the days of huge annual renewal expenses and big expensive upgrade and migration projects.
3. Expensive High Availability and Disaster Recovery environments
Traditional telephony systems require multiple instances of the same hardware to achieve High Availability and to ensure business continuity during a disaster, a copy of the existing hardware must be made to a disaster recovery site. Cloud PBX is built on multiple instances, delivered through multiple data centres, located in multiple countries. Cloud PBX lowers the cost of providing highly available telephony environment by making use of shared infrastructure dividing the costs of amongst multiple customers. You won’t have to worry about
4. Limited and expensive end-user devices
Traditional telephony systems only work with end user devices provided through the manufacturer, limiting the choices available to end users. Managed Cloud Voice supports the use of a variety of approved headsets and hardware from manufacturers such as Polycom, Plantronics, Microsoft, Logitech, Jabra and many others. This enables the organization to provide end-users with devices that best fit their working environment.
5. Multiple Steps to Record Information
For many companies that rely on leads and sales calls to generate business, any calls that occur need to be registered in a CRM of some kind. With traditional telephony, there is no native interface between phones and the CRM; sales staff must spend valuable time copying information over. Internet-based phone systems can often pull that information across platforms without any difficulty, saving time and making the business more efficient.
Replace your existing PBX system with a rich set of features that are directly delivered from Office 365 and tightly integrated into Microsoft’s cloud productivity experience. Find out more about our Managed Cloud Voice Service.